While there have been some positive developments in facilitating family contact for people in custody since our review, the Department must address some significant remaining barriers. Social
visits have declined, access to phones is still limited, and remandees face reduced entitlements. The COVID-19 pandemic and ongoing staff shortages have further disrupted visit availability and quality. The Department’s Long Term Custodial Technology Strategy and the rollout of the Offender Digital Services Platform should break down some of the barriers. But delays and uncertainty around implementation mean that meaningful change is likely to take time. Continued focus and investment will be essential to ensure that people in custody can maintain vital connections with their families.