Staff culture and communication had improved
Wandoo’s workplace culture continues to improve, with enhanced staff wellbeing, communication, and teamwork. Custodial staff supported the therapeutic model, and ongoing training opportunities will further enrich resident engagement. Succession planning for key clinical positions is required to ensure continued positive outcomes. Community connections are being rebuilt, with renewed local engagement and strong relationships with service providers. The re-establishment of a formal reference group is underway, supporting collaborative progress. (Recommendations 1–3)
Wandoo’s Modified Therapeutic Community effectively supported rehabilitation
Wandoo delivers a unique and accredited alcohol and other drugs (AOD) rehabilitation program through a strong partnership between Cyrenian House and custodial staff. Residents engaged in either a 28-week or 16-week therapeutic program, with collaborative assessments guiding participation. Safety remained central, with residents reporting high levels of safety and support. Behaviour management was integrated into the program, though some staff felt role clarity could be improved to enhance program delivery. Opportunities for through-care and contract review are being explored to further strengthen recovery outcomes. (Recommendations 4-5)
Residents were supported by a wide variety of services
Wandoo’s assessment and case management processes were effective, with timely screenings and strong staff-resident relationships supported by a personal officer system. Despite system-wide delays in treatment assessments, Wandoo adapted by accepting residents pending eligibility. Orientation was well-integrated for program participants but had gaps for others, though recent improvements were noted. Education and recreation supported rehabilitation, with diverse learning options and activities, but funding and staffing pressures limited course availability. The library and recreation program were well-used and highly rated by residents, contributing positively to wellbeing and engagement.
Health and wellbeing supports were performing well amid staffing gaps
Health services at Wandoo had improved, with residents reporting better access to general and dental care, though staffing shortages affected consistency. The medical centre was restructured as a neutral space after a death in custody, helping residents feel safer. Mental health support was under-resourced, with only one full-time counsellor managing a large caseload and no psychiatrist available, but collaborative care and staff attentiveness helped fill gaps. Cultural supports were strengthened through regular activities and yarning circles. Ongoing consideration of First Nations cultures will enhance Wandoo’s commitment to residents’ holistic wellbeing. (Recommendation 6)
Quality of life at Wandoo was generally high
Wandoo’s living areas are bright and welcoming, and family visits were positive and respectful. Extending family visit times would further increase residents’ satisfaction. Food quality and canteen services were rated highly, and clothing and bedding are generally sufficient, supporting comfort and practicality for residents. (Recommendations 7-8)
Safety and security risks could be detrimental to staff and residents
Wandoo’s drug strategy was comprehensive and respectful searching practices helped maintain a drug-free environment. Addressing gaps in security staffing will increase the prison’s ability to address drug related risks. Ongoing attention to safety and security practices will ensure a supportive and secure community for staff and residents. (Recommendation 9)