Recommendation 1
Review the effectiveness and efficiency of the current workers’ compensation and injury management process to develop a model based on industry best practice. Consideration should be given to including:
- Reviewing the current functions and structure of the Workers’ Compensation Team
- Increasing resourcing within the Workers’ Compensation Team.
- Introduce Key Performance Indicators for internal bench marking and process improvement within the Workers Compensation Team.
- Strengthen injury management support systems to reference WorkCover WA’s Workplace Rehabilitation Providers Principles and Standards of Practice.
- Establishing a Human Resources Forum for broader strategic oversight of workers’ compensation trends and claims positions.
- Strengthening support for regional sites through regular Injury Management Consultant engagement and contingency planning.
- Implementing an early intervention program to support employees.